Privacy Policy

Effective Date: March 1, 2026

Welcome to Casimba Casino. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect information from you directly when you register an account, place bets, make deposits or withdrawals, or communicate with us. We also collect data automatically through cookies and similar technologies when you use our website.

3. Use of Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our services;
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations;
To process your transactions and manage your account;
To communicate with you, including sending important notices, updates, and marketing communications (where you have consented);
To improve our website, products, and services;
To detect and prevent fraud and other illegal activities;
To comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent (where required);
Performance of a contract with you;
Compliance with a legal obligation;
Legitimate interests pursued by us, such as improving our services and preventing fraud, provided these do not override your rights and freedoms.

5. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law;
Payment processors and financial institutions to facilitate transactions;
Third-party service providers who perform services on our behalf, such as IT and hosting providers, marketing agencies, and customer support;
Affiliated companies within the Casimba group;
Other parties with your consent or at your direction.

All third parties with whom we share your data are required to protect your information and use it only for the purposes we specify.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

The right to access your data;
The right to rectification of inaccurate or incomplete data;
The right to erasure (right to be forgotten) in certain circumstances;
The right to restrict processing;
The right to data portability;
The right to object to processing;
The right to withdraw consent at any time (where processing is based on consent);
The right to lodge a complaint with a supervisory authority, such as the UK Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. For detailed information, please see our Cookies Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Casimba Casino
Email: [email protected]
Address: Casimba Ltd, 123 Gaming Street, London, UK, EC1A 1AA
Phone: +44 20 7946 0123

For more information about your data protection rights, you may also contact the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.