Responsible Gambling
At Casimba Casino, we are committed to providing a safe and responsible gaming environment for all our players in the UK. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Casimba Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and supporting players who may be experiencing difficulties with their gambling behaviour.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying to family or friends about gambling activities
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Player Protection Tools
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on the amount you can lose over a specified period to help manage your gambling budget.
Session Time Limits
Control how long you spend gambling by setting time limits for your gaming sessions.
Reality Check
Receive pop-up reminders showing how long you've been playing and your spending during the session.
Self-Exclusion
Temporarily or permanently exclude yourself from accessing your account. Self-exclusion periods can range from 24 hours to permanent exclusion.
Take a Break
Take a short break from gambling with our cooling-off feature, available for periods of 24 hours, 48 hours, 1 week, or 1 month.
Setting Your Limits
To access these tools, log into your account and visit the "Responsible Gambling" section in your account settings, or contact our customer support team at [email protected] or via live chat.
Underage Gambling Prevention
Casimba Casino has a strict policy against underage gambling. All players must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems and regularly monitor accounts to prevent underage access.
Support and Resources
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free from all UK phones)
Live chat available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience, strength and hope with each other.
Website: www.gamblersanonymous.org.uk
GamStop
A free service that allows you to put restrictions on your online gambling across all licensed operators in Great Britain.
Website: www.gamstop.co.uk
BeGambleAware
The leading charity in Great Britain committed to minimising gambling-related harm.
Website: www.begambleaware.org
Financial Support
If gambling has affected your finances, these organisations can provide advice:
- Citizens Advice: www.citizensadvice.org.uk
- StepChange Debt Charity: www.stepchange.org or 0800 138 1111
- National Debtline: www.nationaldebtline.org or 0808 808 4000
Staff Training
Our customer service team receives regular training on responsible gambling practices and is equipped to identify and assist players who may be experiencing gambling-related difficulties. All staff members are trained to handle sensitive situations with care and professionalism.
Regular Reviews
We continuously review and update our responsible gambling policies and procedures to ensure they remain effective and in line with industry best practices and regulatory requirements.
Contact Us
If you have any questions about responsible gambling or need assistance with any of our player protection tools, please don't hesitate to contact us:
- Email: [email protected]
- Live Chat: Available 24/7 through your account
- Phone: +44 203 807 9520 (Monday to Sunday, 9:00 AM - 1:00 AM GMT)
Last updated: March 15, 2026
Remember: Gambling should be fun. When it's not, we're here to help.
